Politique de confidentialité

Website: mhpglobal.ca
Operator: MHP Pacific Limited
Last updated: 31 July 2026

1. Who we are

MHP Pacific Limited (“MHP Pacific”, “we”, “us”, “our”) is a company registered in Canada, with its registered office at 170 Evans Avenue, Suite 201-G & H, Toronto, Ontario, M8Z 1J7, Canada. MHP Pacific is part of the MHP group of companies (“MHP Group”) and operates the website mhpglobal.ca (the “Website”).

MHP Pacific is the organisation responsible for the personal information collected through the Website (the controller of that information).

2. Scope of this policy

This Privacy Policy explains what personal information we collect through the Website, for what purposes we use it, to whom we may disclose it, how long we retain it and what rights you have in relation to it.

The policy applies to:

visitors to the Website;
individuals who submit the “Become a Partner” form;
individuals who contact us using the e-mail addresses published on the Website;
representatives of existing and potential business partners with whom we correspond in connection with the Website.

This policy does not apply to third-party websites to which the Website links (including mhp.com.ua, mhpglobal.eu, mhpglobal.uk and qualikoglobal.com). Each of those resources has its own privacy notice.

3. What personal information we collect

3.1. Information you provide to us directly.

Through the “Become a Partner” form and in correspondence with us, we may collect:

full name;
business e-mail address and telephone number;
name of the company you represent, your position, country of business;
information about your company’s profile and area of activity;
any other information you choose to include in your enquiry.

3.2. Information collected automatically.

When you visit the Website, we automatically collect technical data:

IP address (in truncated form for analytics purposes);
type and version of browser, operating system, device type and screen resolution;
date, time and duration of your visit, pages viewed, navigation path;
approximate geographic location at country or region level;
the source from which you arrived at the Website (referral).

This data is collected through cookies and server log files. Details are set out in our Cookie Policy.

3.3. Information from other sources.

We may receive information about you from other companies of the MHP Group, from publicly available sources (company registers, corporate websites, professional networks) and from your colleagues, where this is necessary to establish or maintain a business relationship.

3.4. Sensitive information. We do not collect or seek special categories of information (health, religious or political beliefs, biometric data) through the Website. Please do not include such information in the forms or your correspondence.

4. Why we use your personal information and on what basis

Purpose	Categories of information	Basis
Reviewing enquiries received through the “Become a Partner” form and responding to them	Contact and company details, content of the enquiry	Your consent; the taking of steps at your request prior to entering into a contract
Establishing and maintaining a business relationship, negotiations, conclusion and performance of contracts	Contact and company details, correspondence	Performance of a contract; our legitimate business interests
Counterparty due diligence and compliance checks	Company details, information about representatives	Compliance with legal obligations; legitimate interests
Sending business communications and information about our products, where you have agreed to receive them	Name, e-mail address	Your express or implied consent (CASL)
Analysis of Website usage and improvement of its content	Technical data, cookies	Your consent (for analytics cookies)
Ensuring the security of the Website, preventing fraud and abuse	IP address, log files	Legitimate interests; compliance with legal obligations
Responding to requests from regulators and courts, defending legal claims	Any relevant information	Compliance with legal obligations; legitimate interests

We do not use your personal information for automated decision-making that produces legal effects concerning you, and we do not carry out profiling.

We do not sell your personal information to third parties.

5. Business communications (CASL)

We send commercial electronic messages only where we have your express consent or where the law permits an implied consent (for example, in the context of an existing business relationship).

Every message contains an unsubscribe link. You may also send an unsubscribe request to mhppacific@mhppacific.ca; we will process it within 10 business days.

6. To whom we disclose personal information

We may disclose your personal information to:

6.1. Companies of the MHP Group — including MHP SE and affiliated companies located in Ukraine, the European Union and the United Kingdom — where necessary for the purposes set out in section 4 (for example, where a commercial enquiry concerns a product supplied by another company of the Group).

6.2. Service providers who act on our instructions and on our behalf:

website hosting and technical support providers;
providers of e-mail and corporate communication services;
Google (Google Analytics, Google Tag Manager) — for analytics purposes;
providers of legal, accounting and audit services.

Service providers have access to personal information only to the extent necessary to perform their tasks and are bound by confidentiality obligations.

6.3. Public authorities — where we are required to do so by law, court order or a lawful request from a regulator.

6.4. Successors in title — in the event of a reorganisation, merger, acquisition or sale of assets, with prior notice to you where required by law.

7. International transfers

MHP Pacific operates in Canada, but our Group and our service providers are located in other countries. Your personal information may therefore be transferred to and stored in:

Ukraine — the location of the MHP Group’s head office and shared functions;
the European Union and the United Kingdom — the location of MHP Group companies (the Netherlands, the United Kingdom);
the United States — the location of the servers of certain technology providers, including Google.

Data protection laws in these countries may differ from those in Canada. Where such a transfer occurs, we take appropriate safeguards: contractual clauses on the protection of personal information, standard contractual clauses approved by the European Commission (where the GDPR applies), and technical and organisational security measures.

Please note that while your information is located in another jurisdiction, it may be accessible to the courts and public authorities of that country in accordance with its laws.

8. How long we keep information

We retain personal information only for as long as is necessary for the purposes for which it was collected:

enquiries through the form that did not lead to cooperation — up to [24 months] from the date of the last communication;
information about active partners and counterparties — for the term of the contract plus the period required by tax and accounting legislation of Canada (as a rule, 6 years after the end of the relevant tax year);
business correspondence — up to [3 years] from the date of the last message;
analytics data in Google Analytics — [14 months];
server log files — up to 12 months.

Once these periods expire, information is deleted or anonymised.

9. Security

We apply reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure: data transmission over the Website is encrypted (HTTPS), access to information is granted on a need-to-know basis, employees are bound by confidentiality obligations, and technical protection of systems is in place.

At the same time, no method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security. If a data breach occurs that creates a real risk of significant harm, we will notify you and the relevant regulator in accordance with the requirements of PIPEDA.

10. Your rights

Depending on where you are located, you may have the following rights:

access — to obtain confirmation as to whether we hold your personal information and to receive a copy of it;
correction — to have inaccurate or incomplete information corrected;
withdrawal of consent — at any time, without affecting the lawfulness of prior processing;
deletion — to request the erasure of information where there is no lawful basis for retaining it;
restriction of processing and objection to processing carried out on the basis of legitimate interests;
portability — to receive information in a structured, machine-readable format (where the GDPR or Quebec Law 25 applies);
complaint — to a supervisory authority.

To exercise these rights, please write to mhppacific@mhppacific.ca. We will respond within 30 days of receiving your request. We may ask you to confirm your identity before providing information.

In certain cases we may lawfully refuse a request in whole or in part (for example, where compliance would disclose information about another person or would breach legal professional privilege). In such a case we will explain the reason.

If you are not satisfied with our response, you may lodge a complaint with:

Office of the Privacy Commissioner of Canada — www.priv.gc.ca
Commission d’accès à l’information du Québec — www.cai.gouv.qc.ca (if you are located in Quebec)
the supervisory authority of your country of residence, if the law of that country applies to you.

11. Children

The Website is intended for business audiences and is not directed at children. We do not knowingly collect information about persons under 16 years of age. If you become aware that a child has provided us with their information, please contact us and we will delete it.

12. Links to third-party resources

The Website contains links to other websites, including those of the MHP Group and the Qualiko brand. We are not responsible for the privacy practices of those resources. We encourage you to read their privacy notices.

13. Changes to this policy

We may update this policy. The current version is always available at MHP Pacific | Privacy Policy with the date of the last update. Material changes will be communicated through a notice on the Website and, where the law requires, we will seek your consent afresh.

14. Contact us

MHP Pacific Limited 170 Evans Avenue, Suite 201-G & H, Toronto, ON M8Z 1J7, Canada
E-mail: mhppacific@mhppacific.ca